Privacy Policy

1. Who we are

GP Royal Farm is a private farm stay and event venue in Noida, Uttar Pradesh, India. In this policy, “GP Royal Farm”, “we”, “our” and “us” refer to the team responsible for responding to enquiries and managing bookings for the property.

2. Information we collect

Depending on how you contact us, we may collect:

• Your name, telephone or WhatsApp number and email address.
• Your city or general location, where provided.
• Your preferred dates, number of guests, event or occasion type and accommodation requirements.
• Messages, questions, preferences and other details you choose to include in your enquiry.
• The source of your enquiry, such as a Meta advertisement, Facebook, Instagram, our website, telephone or WhatsApp.
• Records of our communications and, if you make a booking, information reasonably needed to manage that booking and payment.
• Basic technical information that may be produced by website hosting or security systems, such as IP address, browser type and access time.

Please do not submit sensitive personal information that is not necessary for your enquiry.

3. How we collect information

We collect information directly from you when you submit a lead form on Facebook or Instagram, complete or use an enquiry feature on our website, send us a WhatsApp message, call us, email us or otherwise ask us about our services. If you submit a Meta lead form, Meta provides the information you chose to submit to us.

4. How we use your information

We use personal information only for relevant business purposes, including to:

• Respond to your enquiry and contact you by telephone, WhatsApp, SMS or email.
• Check availability and provide pricing, property details or a suitable booking proposal.
• Arrange visits, confirm bookings, coordinate stays or events and provide customer support.
• Maintain enquiry and booking records, prevent misuse and resolve disputes.
• Understand which campaigns generate enquiries and improve our services and advertising.
• Send promotional follow-ups only where you have consented or where permitted by applicable law. You may opt out at any time.
• Meet legal, accounting, safety and regulatory requirements.

We will not use information submitted for a booking enquiry for an unrelated purpose without giving you appropriate notice and obtaining consent where required.

5. Consent and your choices

When you voluntarily submit an enquiry, you consent to us using the information you provide to respond and follow up about GP Royal Farm. You may withdraw consent for future communications at any time by contacting us and writing “Stop” or “Privacy Request”. Withdrawing consent will not affect processing already completed before your request, and we may retain limited information where required by law or for legitimate record-keeping.

6. When we share information

We do not sell or rent your personal information. We may share only what is necessary with:

• Authorised members of the GP Royal Farm team who handle enquiries, visits, bookings or guest support.
• Service providers supporting communications, website hosting, lead management, advertising, analytics, payments or booking administration, subject to appropriate confidentiality and security obligations.
• Professional advisers, authorities or other parties where disclosure is required by law, necessary to protect safety or needed to establish or defend legal claims.

Facebook and Instagram lead forms are operated by Meta. Meta may process your information under its own Privacy Policy. This GP Royal Farm policy applies after the information is received and controlled by us.

7. Retention

Enquiry information is generally retained for up to 24 months after our last meaningful interaction so that we can manage follow-ups and understand prior enquiries. Information connected to a confirmed booking, payment, dispute or legal obligation may be retained for a longer period where reasonably necessary or required by law. We delete or anonymise information when it is no longer needed.

8. Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No internet or electronic storage system is completely secure, so we cannot guarantee absolute security.

9. Your privacy rights

Subject to applicable law, you may ask us to:

• Confirm whether we hold your personal information and provide a summary of it.
• Correct or update inaccurate or incomplete information.
• Delete information that is no longer required.
• Withdraw consent or stop promotional communications.
• Address a concern or grievance about how your information has been handled.

We may need to verify your identity before completing a request. Some information may be retained where required by law or necessary for an existing booking, payment, safety matter or legal claim.

10. Children’s information

Our enquiry and booking services are intended for adults. We do not knowingly request personal information directly from children under 18 through lead forms. A parent or lawful guardian should make any enquiry involving a minor.

11. Changes to this policy

We may update this policy when our practices, services or legal obligations change. The latest version will be posted on this page with an updated effective date.